Hilton Garden Inn Tacoma Downtown

JM Romero 3 months ago

Rewards stay. They do not waive parking fees for Rewards stays. Due to status and weekly Hilton stays, I upgraded to a king suite on the top floor with a horrid view of a parking lot and non stop sirens. They would not let me move to another room, even with status. There was a homeless person inside riding the elevators and once alone with me, approached me asking me if I had a key card. I was then told we could not park our second car inside that night, even though they thought nothing of charging us for both cars. We did not feel safe to leave the hotel to walk to the water front so we ordered in. They advertise Happy Hour after 9pm but warn you the bar is closing at 8. The rooms are very average, and I stay in Garden Inns weekly. Lastly, as we left at check and went around the corner we drove into an active drug deal, visible from the hotel. This is not a safe hotel and will be scratched off our list of returns whether business or pleasure.

Richard Pinkerton 3 months ago

Great rooms, clean and safe. Lousy service. No complimentary breakfast even at the exorbitant prices of the rooms. Coffee was incessantly late by hours, almost noon. Noisy garbage collection hours 3am. Very cramped parking and unsafe street access. Ordering food? School lunch cafeterias in the 80s had a better selection and were on time. Conference room outlets working is a hit and miss. However, great personnel! Friendly and alert. Overall, I won't be staying at another Hilton. Too bad the exceptional personnel weren't working at better hotels.

Chris Middleton 8 months ago

The place was nice but we had a horrible night sounded like the folks in the room above us sounded like there was a wrestling match going on. After security went up 3 times over 4 hours it never stopped. So now it's after 4 and we haven't had more than 45 min of uninterrupted sleep. So I went to the desk at 730 in the morning and was told sorry and handed a card to send corporate an email. So what ever. Then I went in for breakfast, this is where it gets good. They have a 20 dollar build your own omelet, so I ordered a ham and cheese omelet and added 4 more veggies to it. After a bit she brings a plain ham and cheese so I say it's not right so they used the same eggs REMOVED the ham and cheese and put just the veggies in it. And added bacon to the plate. Then when I left and told the desk that they had a waitress that could not speak English, because she literally couldn't , the guy at the desk put his fist in the air and said loudly, GO AMERICA RIGHT. I said yes america is coming back. His response was, what did you just say, I repeated myself. And he said YOU HAVE A GREAT DAY ROOM 439. I GUESS AT THIS LOCATION YOU CANT SAY ANYTHING WAS WRONG OR YOUR THREATENED.